Shipping policy

Welcome to Chakow, your go-to source for attachable bidets designed for comfort, hygiene, and environmental sustainability. Our commitment is to provide a seamless and hassle-free delivery experience for all our customers. Below you will find our shipping policy details.

Free Shipping Within the UK

At Chakow, we are pleased to offer FREE standard shipping on all orders to our customers within the United Kingdom. Our mission is to make high-quality attachable bidets accessible to every household, encouraging a hygienic and eco-friendly lifestyle at no extra shipping cost.

International Shipping

Chakow is thrilled to extend our innovative products worldwide. International shipping rates and delivery times vary depending on the destination. Please proceed to checkout to view the shipping cost calculated based on your location. Note that international customers are responsible for any customs, duties, or taxes imposed by their country.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.
  • Confirmation: After placing your order, you will receive a confirmation email. A subsequent email will be sent once your order has been dispatched, containing the tracking details.

Delivery Timeframe

  • UK Standard Delivery: Items typically arrive within 3-5 business days after processing.
  • International Delivery: Delivery times vary based on destination. Estimated delivery time will be provided at checkout.

We partner with reputable carriers to ensure your order arrives in a timely and safe manner. Our logistics partners include Royal Mail, DPD, and other leading global carriers.

Tracking Your Order

A tracking number will be provided via email once your order has shipped. This number allows you to track your package's progress through the carrier's website.

Shipping to Remote Areas

Delivery times may be extended for remote or difficult-to-reach areas. If any expected delays or additional charges apply to your delivery location, our customer service team will contact you directly.

Damages and Issues

Please inspect your order upon reception and contact us immediately at info@chakow.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

For return information, please refer to our Return Policy. We aim for complete satisfaction with your purchase and offer straightforward returns and exchanges.

Contact Us

For any questions about shipping and delivery, please reach out to our customer service team at info@chakow.com. We're here to help every step of the way.

Thank you for choosing Chakow. We're excited to be part of your journey towards a more sustainable and hygienic lifestyle!