FREQUENTLY ASKED QUESTIONS
Product
Bidets use the same clean water you use for brushing your teeth to cleanse your bottom. Attachments and electric seats hook up to your existing toilet and plumbing, while stand-alone bidets are installed next to your toilet. With a turn of a knob or push of a button, a fresh stream of water sprays at the perfect angle to clean you. Instead of wiping with toilet paper, bidets wash away bacteria after you use the bathroom.
Yes, absolutely. Besides jumping in the shower after every bathroom visit, bidets are the most hygienic way to clean up after you poop. Even with wet wipes, you're just spreading bacteria around and getting it on your hands, plus exposing your skin and the environment to harsh chemicals.
Absolutely! Even in a rented space, installing a Chakow bidet won't upset your landlord—you might even recommend it to them! No professional plumber needed. Our bidet comes with simple instructions and all the necessary equipment. Most customers find installation takes about 10 minutes. Even if you're not handy, our bidet is designed to be easy to set up. And if you need help, our friendly support team is just a call away!
No need! The pressurized stream of fresh water leaves you sparkling clean. Just pat dry with a towel or a few squares of toilet paper. Using a bidet gets you twice as clean as toilet paper without the harsh wiping on your sensitive skin.
No, Chakow bidets don’t require an outlet or any electricity—they operate solely on water pressure.
Shipping
Yes, we provide free standard shipping on all orders within the United Kingdom. Our aim is to make our attachable bidets accessible to every household in the UK without any additional shipping charges.
Absolutely! We're thrilled to extend our products worldwide. International shipping rates and delivery times vary depending on your location. Simply proceed to checkout to view the shipping cost calculated based on your destination.
Orders typically take 1-2 business days to process. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Yes, once your order has been dispatched, you'll receive a confirmation email containing a tracking number. This number allows you to track your package's journey through our partnered carriers' websites.
If you reside in a remote or difficult-to-reach area, delivery times may be extended. In such cases, our customer service team will reach out to you directly to inform you of any expected delays or additional charges that may apply to your delivery location.
Delivery and returns
We offer a 30-day return policy for all Chakow bidets, whether they have been used or not. This allows you to test your bidet and ensure it meets your expectations.
To initiate a return, simply contact us via email or phone within 30 days of receiving your order. We'll guide you through the process and provide instructions on returning the product.
To be eligible for a return, the bidet must be in its original condition and packaging. Please ensure the bidet is returned with a copy of your receipt to facilitate the refund process.
Once we receive the bidet and inspect it, we will issue a full refund to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be processed.
Yes, products that have been damaged or tampered with will not be accepted for return. Additionally, bidets that are considered "used" beyond the 30-day return period may not be eligible for return. Please review our return policy for further details.
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